Presto is a unique home-grown social marketing app with an eWallet function known as PrestoPay that offers shoppers a rewarding shopping experience with PrestoPay Credits as well as hassle-free mobile payments via PrestoPay. 

No. They will never expire. It is just like your bank account balance!

Top up your PrestoPay and you can use your wallet credit to purchase selected items by selecting [PrestoPay] as your payment method during checkout process. You can also utilize your PrestoPay Credits for purchase by selecting [Credits] as your payment method. 

i.    Tap [Forgot Your Password]
ii.    Enter your mobile number which you’ve used to register Presto account
iii.    Enter your email address which you’ve used to register Presto account
iv.    Follow the steps for new password set up

Email us at https://www.prestouniverse.com/my/contact-us available Monday to Friday from 9am to 6:30pm.

If you would like to grow your business by accepting payment via PrestoPay, please contact our team  at https://www.prestouniverse.com/my/contact-us.

PrestoPay is a unique mobile wallet that is accessible within Presto, a home-grown social marketing app, that offers a shopping experience with PrestoPay Credits. PrestoPay can be used to pay bills, top-up mobile phone credit, send money, buy movie tickets, shop, and more – online and in stores. 

i.    Top up – Top up your PrestoPay using JomPAY or Credit/Debit Cards issued by Malaysian banks

 

ii.    Scan - Make payment to participating merchants by scanning the QR Code provided

  

iii.    QR Pay - Show your QR Code to participating merchants for scanning when you want to make payment, it is as easy as that!     

 

iv.    Prepaid Mobile Reloads – Reload prepaid credits directly to any prepaid mobile phone number by using PrestoPay or Credits

 

v.   Prepaid Game Credit – Buy game credits by using PrestoPay and Credit 

 

vi.   Bills – Pay phone, internet and utility bills by using PrestoPay or Credits 

 

vii.    Lucky Money – Send money to more than one person by splitting the amount of lucky money into equal or random values to a targeted number of recipients

 

viii.    Transfer – Transfer money to your friends & family without any service charge, transaction and processing fee

 

ix.   Withdraw – Withdraw money from PrestoPay to your Malaysian bank account. Each withdrawal incurs a processing fee of RM2.00 (subject to SST) and may take up to 10 working days to be processed depending on your bank.

Basic Wallet allows you to top up your PrestoPay up to a maximum of RM500.00 without submitting any documents. Premium Wallet allows you to top up your PrestoPay up to a maximum of RM1,500.00. Also, enjoy all of PrestoPay's features when you upgrade from Basic to Premium Wallet:-

Type of Wallet Basic Wallet Premium Wallet
Wallet Size RM500.00 RM1,500.00
Scan & QR Pay
Withdraw
Transfer
Lucky Money

 

Upgrade to Premium Wallet now!

To upgrade to Premium Wallet, verify your identity by submitting Know Your Customer (KYC) verification request using your Malaysian Identity Card (IC):

i.    Navigate to [PrestoPay]

ii.   Tap [Upgrade]

iii.  Select [I'm a Malaysian]

iv.  Complete the steps by providing information as below:

  • Photo of the front part of your IC
  • Submit your full name as per IC and your IC number
  • Photo of your IC next to your face

v.  Submit your full name as per IC and your IC number

We will update you on the KYC verification status within 1 working day.

To upgrade to Premium Wallet, verify your identity by submitting KYC verification request using your Passport:

 

i.    Navigate to [Presto Pay]

ii.   Tap [Upgrade]

iii.  Select [I'm a Foreigner]

iv.  Complete the steps by providing information as below:

  • Photo of the personal information page of your passport
  • Submit your full name as per your passport, passport number, nationality, birthday and gender 
  • Photo of the personal information page of your passport next to your face

We will update you on the KYC verification status within 1 working day.

Account verification for Premium Wallet is a requirement by Bank Negara Malaysia. It will also help us safeguard you from financial crimes and decrease the risk of fraudulent transactions.

i.    Navigate to [PrestoPay]

 

ii.   Tap [Top Up]

 

iii.    Choose your Top Up Methods: [Credit/Debit Card issued by Malaysian banks] or [JomPAY]

 

iv.    Follow the steps to complete the top up process

The minimum amount for top up of money into PrestoPay is RM10.00 per transaction.  

The transaction limits of PrestoPay E-Wallet are as below:-.

E-Wallet Transaction Limit Basic Wallet Premium Wallet
Per Transaction RM500 RM1,500
Daily RM1,000 RM3,000
*Monthly RM4,500 RM10,000
Yearly  RM50,000 RM50,000

 

Note: E-Wallet transactions which are subjected to transaction limits as above; include payment, withdrawal and money transfer of your E-Wallet balance. *Withdrawal from Premium Wallet is subject to a weekly withdrawal limit of RM500.

PrestoPay Credits refers to electronic monetary credits in Presto App which may be utilized by you within the ecosystem of Presto App to perform any transaction that shall not be convertible into cash. One (1) Credits is equivalent to Ringgit Malaysia One (RM1.00) only.

 

Type of Wallet

Basic Wallet

Premium Wallet

Wallet Size

N/A

N/A

Scan & QR Pay

Withdraw

N/A

N/A

Transfer

Lucky Money

 

The transaction limits of PrestoPay Credits are as below:-

PrestoPay Credits Transaction Limit Basic Wallet Premium Wallet
Per Transaction RM5,000 RM50,000
Daily RM5,000 RM50,000
*Monthly RM50,000 RM200,000
Yearly  RM200,000 RM1,000,000

Note: PrestoPay Credits transactions which are subjected to transaction limits as above; includes payment and credits transfer of your PrestoPay Credits balance.

No. PrestoPay Credits is stored in your PrestoPay account whereby PrestoMall Credit is stored in your PrestoMall account. However, both can be utilized for purchase in PrestoMall. 

You can pay to participating merchants by using [Scan] or [QR Pay] feature:-

a) Scan

i.    Navigate to [Scan] on the home screen of PrestoPay

 

ii.    Scan QR Code provided by the merchant

 

iii.    Enter the payment amount and tap [Continue]

 

iv.    Verify your payment details and proceed to [Confirm Payment]. You can toggle your payment method between PrestoPay and Credits by tapping [Change] 

 

v.    Authorize the transaction by entering your 6-digit PIN or Biometric Verification

 

vi.    You will receive a payment notification of the transaction

 

b) QR Pay

i.    Navigate to [QR Pay] on the home screen of PrestoPay. You can toggle your payment method between PrestoPay and Credits by tapping [Change] below the QR Code

 

ii.    Show your QR Code to the merchant for scanning

 

iii.    Verify your payment details and proceed to [Confirm Payment]

 

iv.    Authorize the transaction by entering your 6-digit PIN or Biometric Verification*

 

v.    You will receive a payment notification of the transaction

*NOTE: No authorization is required for payment transactions of RM100 and below, up to 5 times per day. 

The payment method options available for [Scan] and [QR Pay] are:-

i.    PrestoPay

ii.    Credits

You can check out wih combined payment method in single transaction. Please make sure you have sufficient balance in your PrestoPay or Credits before making payment.

Your unsuccessful payment might be due to the following reasons:

i.    Insufficient balance in PrestoPay or Credits

ii.    Poor internet connectivity

iii.   You have reached your transaction limits (refer to No.8 and 10)

i.    Navigate to [PrestoPay]

ii.   Tap [Transfer]

iii.  Choose a recipient under your “Buddies” list

iv.  Key in the amount you would like to send with the option of including a note and/ or passcode  

v.   Tap [Send Money]

i.    Navigate to [PrestoPay]

ii.    Tap [Transfer]

iii.    Tap [Outside Presto]

iv.    Key in the amount you would like to send with the option of including a note and/ or a passcode  

v.    Tap [Send Money]

v.    A link will be generated for you to share with your friends & family after you tap [Confirm]

i.    Navigate to [PrestoPay]

ii.   Tap [Lucky Money]

iii.  Key in the total amount of Lucky Money you would like to send

iv.  Key in the total number of Lucky Money packets you would like to send. You may choose to split the amount of Lucky Money per packet equally or randomly

v.   Tap [Send to Presto Users] > Select users under your “Buddies” list > [Send Lucky Money]

i.    Navigate to [PrestoPay]

ii.   Tap [Lucky Money]

iii.  Key in the total amount of Lucky Money you would like to send

iv.  Key in the total number of Lucky Money packets you would like to send. You may choose to split the amount of Lucky Money per packet equally or randomly

v.   Tap [Send Outside Presto] > [Send Lucky Money] > A link will be generated for you to share with your friends & family

Pass Code” is a set of code which is created by the sender in “Enter a pass code”. It is an optional step while you transfer money to others. The recipient will need to enter the passcode from you in order to receive the money.

Lucky Money” enables you to send money to more than one person whereas “Transfer” only allows one recipient.

We support withdrawal to local bank accounts, which means you must have a Malaysian bank account in your name, to withdraw money from PrestoPay.

i.    Navigate to [PrestoPay]

ii.   Tap [Withdraw]

iii.  Key in the amount you would like to withdraw

iv.  Select your bank

v.   Key in your bank account number (Omit spaces & dashes)

vi.   You must agree to the withdrawal terms before tapping [Withdraw Funds]

The withdrawal request may take up to 10 working days to be processed depending on your bank.

Yes. A processing fee of RM2.00 (subject to SST) will be charged for every withdrawal (“withdrawal fee”). The withdrawal fee will be deducted from the withdrawal amount.

NOTE: SST means sales and services tax as imposed under the Sales Tax Act 2018 and Service Tax Act 2018, as may be amended from time to time.

The minimum amount of money transfer is RM1.00, whereas the minimum amount of withdrawal shall not be less than the withdrawal fee (including SST).

NOTE: SST means sales and services tax as imposed under the Sales Tax Act 2018 and Service Tax Act 2018, as may be amended from time to time.

The maximum amount of money transfer and withdrawal is subject to the transaction limits of PrestoPay (refer to No.8).

PrestoPay is regulated by Bank Negara Malaysia (BNM) and complies to every standard and guideline issued by BNM. This helps to ensure your payment transactions and data are secure, as per the safest bank practices.

Please contact Presto Care at https://www.prestouniverse.com/my/contact-us available every Monday to Friday from 9am to 6:30pm.

 

Note: SST means sales and services tax as imposed under the Sales Tax Act 2018 and Service Tax Act 2018, as may be amended from time to time.

 

Navigate to [Prepaid] and reload with PrestoPay or Credits. After payment, depending on the product purchased, either the airtime will be automatically reflected into your mobile prepaid account, or you will receive a PIN code in the Presto app.

There is no cumulative transaction limit on the amount for mobile prepaid and game credit reload. However, you can reload a mobile prepaid or game credit account once (1) only in every two (2) hours (from the last transaction on the same account).

If you requested for the wrong product and/ or keyed in the wrong mobile number and confirmed the purchase, the transaction cannot be cancelled. The amount will be debited from your PrestoPay or Credits and no refund is allowed.

Navigate to [Bills] and make payment to billers via PrestoPay or Credits. Your biller account will be updated in one (1) working day after payment is successful.

The maximum transaction limit of each bill payment is RM500.00, whereby payment transaction to a biller account is limited to once (1) per day.

NOTE: Payment transaction to each biller account under TM services (Fixed Line/ Streamyx/ Unifi) is also limited to 5 times per calendar month.

The minimum transaction amount of each biller is listed as below:-

Note: Bill payment, Prepaid and Postpaid reload is subjected to a cumulative monthly limit of RM1,000 regardless if payment was made with PrestoPay E-Wallet or PrestoPay Credits.

 

Service Provider

Account Number

Minimum Amount (RM) / Transaction

Astro

10 Digits

(Numeric)

10.00

Celcom Postpaid

8-9 Digits

(Numeric)

Digi Postpaid

10 Digits

(Mobile number)

U Mobile Postpaid

10 Digits

(Alphanumeric)

 

Example: 1.18380932

Syarikat Bekalan Air Selangor (SYABAS)

13 Digits

(Numeric)

If you requested for the wrong product and/ or keyed in the wrong payment details and confirmed the purchase, the transaction cannot be cancelled. The amount will be debited from your PrestoPay or Credits and no refund is allowed.

If you would like to grow your business by accepting payment via PrestoPay, please contact our team at https://www.prestouniverse.com/my/contact-us

It is free to register as a PrestoPay Merchant.

You need to submit business/ company documents and relevant information to register as a PrestoPay Merchant. You may contact us via email at https://www.prestouniverse.com/my/contact-us and we will be in touch with you soonest possible.

PrestoPay is regulated by Bank Negara Malaysia (BNM) and complies to every standard and guideline issued by BNM. This helps to ensure your payment transactions and data is secure, as per the safest bank practices.

You may contact us at https://www.prestouniverse.com/my/contact-us and we will be in touch with you soonest possible.

JDX Presto Fridge is a fridge consisting of various goods sold by Merchants where payment is made via QR Code Payment with PrestoPay.

Step 1: Scan the QR code shown on the fridge by using the Scan function in PrestoPay.

 

Step 2: When the fridge door is unlocked, choose the products available to purchase by removing the products from the fridge.

 

Step 3: Close the fridge door to end the purchase transaction.

 

Step 4: Final amount of purchase will be deducted from your PrestoPay account automatically.

A minimum amount of RM20.00 in PrestoPay Wallet and/or PrestoPay Credits are needed in order to unlock the fridge door.

Transaction authentication (either by PIN or biometric) is only required for first time usage.

Closing the fridge door will confirm your purchase and re-opening the fridge door will start a new transaction. Hence, product taken are strictly not allow to return back into the fridge. Kindly make sure that you had taken the correct product before closing the fridge door.

Closing the fridge door will confirm your purchase. Hence, the transaction cannot be cancelled. The final amount will be auto-debited from your PrestoPay Wallet and/or PrestoPay Credits and no refund is allowed.

An outstanding payment transaction will be created. You are allowed to top up your PrestoPay Wallet and/or PrestoPay Credits and then make payment for it within 3 days.